The server went back to demo mode after replacing or upgrading the hardware.
Error message this serial number has been used with a different hardware.
Each server software package or hardware server sold by EZblue has a unique serial number. That serial number is used to register the server with our back-end system. During the registration process a special secure registration hardware and a license ID is generated. The license ID is sent to the server to identify it as a registered server. This process has two main security proposes:
1- For the customer: It protect the customer server from hacker and software pirates. If some one steal your sever serial or license number and try to register it, they will not be able to do so.
2- For EZblue: It is required to protect our software and IP (Intellectual Properties) from software pirates and illegitimate use.
For our customers who are interested in replacing their servers hardware or upgrading the server, we provide a re licensing service. To re license your server please provide us with the following info.:
First, please provide us with the serial number for your software package so we can look up your account information. If you purchased the software with the annual support agreement, then we can manually re set the server hardware ID so you can register it using the serial number. This service is included free of charge for one time for the server registered with annual support agreement. If you didn't purchase a support agreement, and your server is less than two years old and want to replace or upgrade your server hardware using the old software i.e moving the hard disk from the old server to a new server, there is a $75 service charge to manually re set the server Hardware ID a maximum of two times for the same serial number. If you are Installing a new version you will need a new license. Add to Shopping Cart.