Customer Support Policy

The goal of our technical support policy is to provide assistance with the installation, administration and use of the EZblue servers software. Our policy is designed to be simple and straight forward. During the trial period, we provide free 30 days installation and basic configuration support via our online tickets support system. Additional 30 days email and (phone support when necessary) provided after the purchase. After that period, the customer has two options for obtaining extended technical support:

1 - The first option is to sign up for our annual server maintenance and support agreement. This option includes free software upgrade to the latest version and free email or phone support with remote desktop support.

2 - The second option is to use our priority hourly professional services support call. This option is available during normal business hours Monday through Friday, 8:30 to 17:00 MST. With this option we will have one of our tech support people call you and work with you to resolve the issue.

Both of these options are available from our online shop

Unresolved issues are escalated to EZblue software engineering staff through our internal ticket escalation system to ensure timely responses and resolution. We value our customers and it is our goal to provide a consistently high level of technical support that is responsive to our customers for our mutual benefit.